Hamilton-Hinkle Paving Company located in Georgetown, Kentucky, is a full-service paving contractor that specializes in residential, commercial and industrial paving. Mike Butler has been with the company for just over 10 years and is a Project Manager/Estimator. Hamilton-Hinkle came onboard with FleetWatcher two years ago and uses it primarily to track their materials delivery to and from the jobsite, monitoring specifically their plant production and truck locations without, as Mike notes, “having to call the asphalt plant multiple times a day”.
Just recently, they also began using it to deliver e-tickets to the Kentucky Department of Transportation during COVID-19. “I was very pleased how easy the set up was to get this started, all our setup was done over the phone with plant and quarry personnel. The Earthwave Technologies staff were very responsive and made setup easy for us. The KYTC inspectors have been able to get their information on their phones using the app and website and I have not had much feedback from DOT personnel so far which tells me it's working. I have only had one call with an issue that was corrected within 1 hour. That’s pretty amazing customer service!
Does Mike and his team have a favorite feature? “Probably our favorite feature is tracking material loads and plant production in real-time on the app. Our foreman has fallen in love with being able to pick up his phone and know immediately how much material he has out, where it is on the road, and when his last load is coming to the jobsite. He lets me know quickly if the app is not working for some reason, which is not often.”
How has the customer experience and support been? “ I would give service and support a 10 out of 10. I have not had a problem so far that was not able to be corrected and fixed quickly at that. Just today I was experiencing a problem with making my jobs inactive on the Fleetwatcher website. I contacted Adam and Matt by email and within an hour the problem was fixed. You can’t ask for better service than that.”