Scale Ticket Integration is something we reference a lot around here. We thought it would be helpful to speak to CS Manager, Matt Jordan about the benefits the Customer Success team has seen when customers use the software correctly.
What is the process to integrate scale data systems into FleetWatcher? Is it costly? From a FW standpoint integrating with scales is completely free. We have a team here who works with the customer to get our agent installed on the computer. The main requirements are that it's a Windows or Linux computer that has access to the scale ticket data and that the computer it has a stable internet connection. As long as your system meets those tests, we can quickly add scale ticket data from your plants to the hundreds that are already integrated with Fleetwatcher.
What primary benefits do our customers see once this integration is complete? Our customers get several reports and access to real time information. Some of that includes:
- Tons loaded out by a project
- Tons delivered to the job
- Real-time KPIs (Tons per hour, cycle time averages, and Trucking cost per ton)
- Access to see when each truck was loaded and what plant they were loaded at
Do DOT's and others accept this data on loads in place of the load tickets? Yes our system is being used across the country on various DOT projects and Fleetwatcher fulfills the required specs.
Is the load ticket data available in a graph or report in real-time? Yes, our load cycle analysis displays scale tickets per truck. That information includes truck number, load time, material type, project, tonnage, and other information.
Have any of our customers been able to reduce costs with scale ticket integration? Every customer we are scales integrated with see immediate benefits and savings from our scales integration.