Earthwave Technologies, on Jul 1, 2020 9:38:48 AM
Earthwave Technologies, on Jun 4, 2020 12:36:49 PM
Hamilton-Hinkle Paving Company located in Georgetown, Kentucky, is a full-service paving contractor that specializes in residential, commercial and industrial paving. Mike Butler has been with the company for just over 10 years and is a Project Manager/Estimator. Hamilton-Hinkle came onboard with FleetWatcher two years ago and uses it primarily to track their materials delivery to and from the jobsite, monitoring specifically their plant production and truck locations without, as Mike notes, “having to call the asphalt plant multiple times a day”.
Just recently, they also began using it to deliver e-tickets to the Kentucky Department of Transportation during COVID-19. “I was very pleased how easy the set up was to get this started, all our setup was done over the phone with plant and quarry personnel. The Earthwave Technologies staff were very responsive and made setup easy for us. The KYTC inspectors have been able to get their information on their phones using the app and website and I have not had much feedback from DOT personnel so far which tells me it's working. I have only had one call with an issue that was corrected within 1 hour. That’s pretty amazing customer service!
Does Mike and his team have a favorite feature? “Probably our favorite feature is tracking material loads and plant production in real-time on the app. Our foreman has fallen in love with being able to pick up his phone and know immediately how much material he has out, where it is on the road, and when his last load is coming to the jobsite. He lets me know quickly if the app is not working for some reason, which is not often.”
How has the customer experience and support been? “ I would give service and support a 10 out of 10. I have not had a problem so far that was not able to be corrected and fixed quickly at that. Just today I was experiencing a problem with making my jobs inactive on the Fleetwatcher website. I contacted Adam and Matt by email and within an hour the problem was fixed. You can’t ask for better service than that.”
Earthwave Technologies, on May 11, 2020 2:49:26 PM
Family- owned since 1951, Mago Construction Company, LLC., headquartered in Bardstown, Kentucky, has asphalt plant and rock quarry locations throughout the state. They specialize in hot mix asphalt and cold mix asphalt; aggregates; road construction and asphalt paving services.
Greg Reinert has been a part of the Mago team since 1981 working as an IT Consultant where he assists with initial implementation of new technology. Greg was a part of FleetWatcher’s integration when they onboarded it in July 2019 due to a contract request for a KYTC (Kentucky Transportation Cabinet) job. After the pilot was finished they became a customer and primarily use it for e-ticketing, having done a few DOT jobs since.
What was the initial implementation and training like? “As with all new systems we ran into a few glitches, but had great support from Earthwave. I think everyone found it easy to use. Service and support is unsurpassed. The other day (early morning 7 a.m.), I emailed Sonia to see if she would call me later for a couple questions, within minutes she had responded to my email and we were on the phone. Everyone at Earthwave has been easy to work with and are always willing to provide a level of support that is hard to find.”
Where are they at with integration currently? “We have all 9 asphalt plants integrated and the DOT will use FleetWatcher as the primary tool to get ticket information. Due to the Covid-19 virus outbreak we have been unable to fully implement FleetWatcher in our hauling fleet but even with partial implementation we believe it will help us get more efficient use of our resources.”
Earthwave Technologies, on Apr 1, 2020 12:39:01 PM
Allan Myers, founded in 1939 is the largest heavy civil construction company and materials provider in the Mid-Atlantic with 8 regional offices, 19 asphalt and aggregate plants and 5 active quarries. Headquartered in Worcester, P.A. their services include: design-build, site development, transportation, water and asphalt and aggregate production.
Ashley Elskus, on Mar 24, 2020 1:23:31 PM
During these uncertain times, the construction industry is still considered an "essential service" but that means social distancing will still need to be observed as much as possible. Many contractors still use paper tickets at the scale house, but hand-offs will likely look different for quite a while. With more and more states requiring the use of Electronic Ticketing, now is the time to consider investing.
Earthwave Technologies, on Feb 18, 2020 2:20:37 PM
Knife River, headquartered in Bismarck, ND is one of the top 10 aggregate, ready-mix and sand and gravel producers in the nation. Since purchasing the first aggregate company in 1992, Knife River has become one of the fastest-growing aggregate and construction companies in the central, southern and western United States. They have acquired nearly 70 companies located in 14 states and are licensed to perform work in many more. Their core business lines include aggregate, asphalt, ready-mix concrete, liquid asphalt and cement.
Earthwave Technologies, on Feb 4, 2020 8:27:13 AM
Delta Companies Inc., headquartered in Cape Girardeau, MO, traces its origins back to the 1920s when Edward F. Regenhardt and William H. Harrison formed a partnership to build roads and crush rock for local construction projects. Today, it is a major Midwestern site development and highway contractor, specializing in asphalt paving and road construction materials with locations in Missouri, Illinois, and Arkansas. Delta’s services include site development; aggregate materials; hot-mix, cold-mix, and warm mix asphalt; airport construction; liquid asphalts; asphalt emulsions; and more.
Earthwave Technologies, on Jan 10, 2020 9:27:08 AM
The Shelly Company is Ohio’s leading limestone, concrete and asphalt paving company with more than 90 locations, servicing 81 of 88 counties in the state. The Twinsburg location has been using FleetWatcher just under 8 years and Chris Tomasch has been a part of the implementation since the very beginning. Chris is a Logistics Manager, overseeing the delivery of one million tons of asphalt and three million tons of aggregate every year.
Chris notes the changes he has seen: "We have excellent visibility of our fleet. We are able to identify any trucking issues in real-time allowing us to respond accordingly. FleetWatcher gives us accurate performance data which we can use for determining truck demand, reducing wait times and managing brokers. With the implementation and improvements in visibility of FleetWatcher we have reduced our cost per ton 18% over the past 4 years."
What is his favorite feature? "The best feature is the new “Quick Edit” feature of the shift tickets. We are able to make fast, accurate adjustments with minimal effort. With the mobile app we have been able to better control last load outs, reducing the need to send trucks back to the plant to hold. Being able to track a job from a phone or I-Pad significantly reduces the time spent calling to find a truck."
What has their customer service experience been like? "Every time I reach out with a question or concern I get a response quickly, usually same day. Just this week I had 5 new trucks set up and none of them were tracking. I contacted Nik to see if he could determine the issue. I had a response in 10 minutes and was able to get them tracking. It’s also very helpful when their team makes a site visit, it gives our team a better understanding of the function and tools we need to be successful.
"There are many choices of GPS tracking programs available. FleetWatcher is very user-friendly and allows us to do more than just see where our trucks travel. We are able to set the parameters we want, to gather the data we need in a format we can use."
Earthwave Technologies, on Dec 4, 2019 12:12:55 PM
Based and founded in New Orleans, Boh Bros. Construction Co. is a family-owned, third-generation company that has completed thousands of heavy civil, industrial, and marine construction projects throughout the Southeast United States since 1909. They began a pilot with FleetWatcher in July of this year and just recently came on board as a new customer. How did they decide to invest in FleetWatcher? James Breland, Operations Manager of their Asphalt Department notes: "The market for asphalt work continues to be very competitive in our area, and we continuously search for ways to help optimize our operations. We were looking for ways to improve our hauling costs, and after many meetings with the FleetWatcher team, we felt FleetWatcher’s Material Management Solution (MMS) would be the right tool to help us do this."